Refund policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for an exchange, or a full refund if the returned product is in its original condition, with no sign of wear, all tags attached and you have a copy of your proof of purchase.

 

Please complete the following steps for free returns or exchanges WITHIN AUSTRALIA:

  • Email us at info@keeperdenim.com with your order number, for an exchange also include the size or style you would like to replace your jeans with.
  • We will email you a paid shipping label that you can attach to your parcel to send back to us.
  • Place jeans in mail bag along with your proof of purchase.
  • Hand in to your local post office.

 

Please complete the following steps for free returns or exchanges OUTSIDE of AUSTRALIA:

  • Email us at info@keeperdenim.com with your order number, for an exchange also include the size or style you would like to replace your jeans with.
  • We will provide you with the address to send the package to.
  • Place jeans in mail bag along with your proof of purchase.
  • Hand in to your local post office.

For international returns and exchanges, unfortunately we do not offer free return shipping.

For both domestic and international exchanges, once we received the original item, we will then send out the new pair of jeans (free shipping), and email you a tracking number.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any queries, please contact us at info@keeperdenim.com for assistance.